Data Deletion Instructions

1. Overview

AnyVision Media respects your right to control your personal data. Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to request the deletion (also known as "erasure") of your personal information that we hold.

This page explains exactly what data we may have collected, how to submit a deletion request, and what happens after you do.

2. Your Right to Data Deletion

Under Section 24 of POPIA, you have the right to request that a responsible party delete or destroy personal information about you that:

• Is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully
• We are no longer authorised to retain

We will honour all valid deletion requests within the timeframes specified by POPIA. If we are unable to delete certain data due to legal or contractual obligations, we will clearly explain what data is retained and why.

3. What Data We Hold

Depending on how you have interacted with AnyVision Media, we may hold the following personal information:

4. How to Request Data Deletion

You can request deletion of your personal data by following these steps:

5. Email Template

Copy and send the following template to hello@anyvision.media:

6. Process & Timeline

We aim to process all data deletion requests as efficiently as possible:

POPIA requires us to respond to your request within 30 calendar days. In most cases, we complete the process sooner. If additional time is needed, we will notify you with an explanation.

7. What Gets Deleted

Upon a valid deletion request, we will permanently remove:

• Contact form submissions: Your name, email, company, service interest, and project description from our Netlify Forms storage
• Email correspondence: All emails exchanged between you and AnyVision Media (from our systems — we cannot delete emails from your own inbox)
• Calendar bookings: Consultation bookings and associated notes
• Client project data: Project documentation, deliverables, and any data you provided (subject to contractual and legal obligations)
• CRM records: Any contact records stored in our business tools

8. Exceptions & Retention Requirements

In certain circumstances, we may be unable to delete specific data. These exceptions include:

If any exceptions apply, we will clearly inform you which data is being retained, the legal basis for retention, and the expected retention period.

9. Third-Party Data Deletion

When we process your deletion request, we will also instruct the following third-party processors to delete your data:

• Netlify: Contact form submission data and server logs. See Netlify's Privacy Policy
• Google Analytics: Analytics data is collected in anonymised form. You can also delete your own data via Google's Data & Privacy settings
• Google Calendar: Consultation bookings and associated event data

Please note that third-party services have their own data deletion timelines and processes. We will confirm when third-party deletions have been requested.

10. Verification & Security

To protect your privacy and prevent unauthorised deletion, we verify the identity of every requester:

• Email verification: Your request must come from the same email address associated with your data, or you must provide sufficient identifying information
• Authorised representatives: If someone else is submitting a request on your behalf, we require written authorisation (such as a signed letter or power of attorney)
• Additional verification: In some cases, we may request additional information to confirm your identity before proceeding

We will never ask for sensitive information such as ID numbers or financial details as part of the verification process.

11. After Deletion

Once your data has been deleted:

• You will receive a written confirmation via email detailing what data was deleted and from which systems
• The deletion is permanent and irreversible — we cannot recover deleted data
• If you had an active consulting engagement, the engagement will be considered terminated as of the deletion date
• You are welcome to use our Website and services again in the future — new data will be treated as a fresh interaction

Clearing Local Data

Our Website stores your theme preference (light/dark mode) in your browser's local storage. This data is not stored on our servers and can only be cleared by you:

• Chrome: Settings → Privacy and Security → Clear browsing data → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data
• Safari: Preferences → Privacy → Manage Website Data → Remove for anyvisionmedia.com
• Edge: Settings → Privacy, search, and services → Clear browsing data

12. Contact & Escalation

To submit a data deletion request or ask questions about the process:

If you are unsatisfied with our response or handling of your deletion request, you have the right to lodge a complaint with:

See also: Privacy Policy · Terms of Service